Programs
CPCA Customer Satisfaction Survey
Part of the mission of the CPCA is to provide meaningful and useful benchmarks and business tools to its member companies.
Capitalizing on its strength of numbers, in 2003 MCAA launched this program for measuring Customer Satisfaction with a survey instrument developed by members working with experts in this area. The Customer Satisfaction Survey program can help companies benchmark against their peers in the industry—other providers of process controls, measurement and analysis instrumentation, and plant automation systems and software—and provide invaluable insight into areas where each can improve in order to better serve customers.
The fifth annual survey program will be deployed in January 2009 with results available to participants in February.
CPCA members can participate at the MCAA member rate. Contact the CPCA office to register for the program.
